Returns & Refund Policy

Returns & Refund Policy

In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the 'Purchase Price').

Payment of the Purchase Price may be made through one of the following third party providers:

  1. Paypal (the 'Payment Gateway Providers')
  2. Stripe (the 'Payment Gateway Providers')
  3. Cash on delivery, EFTPOS on delivery

In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.

Following payment of the Purchase Price being confirmed by Adyatec Pty Ltd ("Grocerybee"), you will be issued with a receipt to confirm that the payment has been received and Adyatec Pty Ltd ("Grocerybee") may record your purchase details for future use.

Adyatec Pty Ltd ("Grocerybee") may, at their sole discretion, provide a refund on the return of the Products within 30 days where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause.

If you receive damaged products, it is expected that upon inspection you will reject the delivery and hand the products back to the delivery personnel. If you do not notify GroceryBee of damaged goods upon delivery, no claim for return and/or compensation will be accepted. GroceryBee has sole discretion for: credit, replacement, exchange or repair.

If you order and receive Perishables (Vegetables, Cold, Frozen Products etc), You acknowledge and agree that upon inspection you will reject the delivery and hand the products back to the delivery personnel. If you do not notify GroceryBee upon delivery, no claim for return and/or compensation will be accepted.

GroceryBee has sole discretion for: credit, replacement, exchange or repair.

In case of a defective goods sent over 3rd party couriers, we will refund the return postage upon successful inspection of the product once received. In all other normal cases, You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund.